| DAY06 | |||
| 1 | Program manager compiles a program performance report for phase-gate review by program governance board. The performance report indicates that the scope, quality, schedule of program objectives has been met. But cost and resource utilization of program are higher than expected, program can no longer deliver the planned return-on-investment at the end of program, and the intended benefits have not yet been realized. After further analysis of the performance indicators, the program manager should do which of following? 项目集经理汇编项目集绩效报告，供项目集治理委员会进行阶段关口审查。绩效报告表明项目集目标的范围、质量和进度已经实现。但项目集的成本和资源使用高于预期，项目集结束时无法再交付预计的投资回报率，当前预期收益尚未实现。在进一步分析绩效指标后，项目集经理应采取以下哪一项措施？
| C.Recommend canceling the program based on performance metrics根据绩效指标建议取消项目集 | |
| 2 | A large program which impacts a great number of population. During the benefits delivery phase, the program received an opposed opinion from a public community which represents the local community, what should the program manager do to deal with the situation? 影响众多人口的一个大型项目集，在收益交付阶段，该项目集收到代表当地社区的公共团体的反对意见，项目集经理应如何处理这种情况？ A.Refer the stakeholder engagement plan to foster the relationship with the community参考干系人争取计划，培养与社区的关系 B. Refer stakeholder register to evaluate the ability for the community to impact the program. 参考干系人登记册，评估该社区影响项目集的能力 C.Talk with the sponsor about the issues与发起人讨论该问题 D. Meet with the project team to analysis the situation then creates a change request与项目团队会面，分析情况，然后创建变更请求 | A.Refer the stakeholder engagement plan to foster the relationship with the community参考干系人争取计划，培养与社区的关系 | |
| 3 | Governance of the program you manage is working well and is composed of 13 people: the executive sponsor, the program director,5 project managers, the PMO officer,4 representatives from the external stakeholders and yourself. The steering committee recently rejected one of the change requests that you had submitted for approval. This change request has been written by 2 project managers and yourself, to extend the budget to hire new people for the development of an additional range of products that shows good business potential. This new idea was communicated to all team members and the sponsor agreed with it, but now, disappointment is growing within the team. What did you forget? 管理的项目集治理工作进展顺利，由13人组成：执行发起人、项目集总监、5名项目经理、项目集管理办公室专员、4名外部干系人代表和您本人。指导委员会最近拒绝了您提交的一个变更请求。此变更请求由2名项目经理和您本人共同编写，目的是拓展预算，雇佣新人员开发具有良好业务潜力的产品。此新想法已传达给所有团队成员，发起人也同意，但现在，团队内失望氛围逐渐增加。您忘记了什么？ A.To include the 3 other project managers in the writing of the change request让其他3名项目经理一起编写变更申请书中 B.To justify the business case for this new range of products证明此新产品系列的商业论证合理 C.To discuss and negotiate with the external stakeholders about their position regarding the change与外部干系人讨论并协调他们对该变更请求的立场 正确答案 D.To mention this change request as a hot topic on the board’s agenda将此变更请求列为董事会议程上的重点议题 | C.To discuss and negotiate with the external stakeholders about their position regarding the change与外部干系人讨论并协调他们对该变更请求的立场 | |
| 4 | Program governance ensures that benefits are realized in conjunction with the strategic objectives of the organization. Governance is composed of a full range of stakeholders: executive sponsor, program director, project managers, program manager, PMO and project teams. Among the following options, which is the most recommended technique to be used in order to assess ongoing performance and progress against the expected outcomes of the program? 项目集治理确保收益与组织的战略目标一起实现。治理由全方位的干系人组成：执行发起人、项目集总监、项目经理、项目集经理、PMO和项目团队。在以下选项中，哪一项是最推荐使用的技术，以便根据项目集的预期成果评估正常的绩效和进展？ A.Establishing formal gate reviews建立正式的关口评审 B.Defining the timing and objectives of external audits定义外部审计的时间和目标 C.Planning of periodic health checks that have to be formally scheduled in the program roadmap项目集路线图中必须正式安排定期健康检查的规划 D.Planning of periodic health checks that have to be organized when needed规划在需要时必须组织的定期健康检查 | D.Planning of periodic health checks that have to be organized when needed规划在需要时必须组织的定期健康检查 | |
| 5 | You are contributing to the initiation of a program you expect to manage. This program consists of renewing the continent-wide telecommunication back haul network of your organization. The organization has several affiliates, all over the country and their expenditure costs have to be cut as a result of this program. As you introduce the stakeholder register to the governance board, several board members express concerns and at this stage, you fail to pass the review to authorize the program. Some board members even think that the program will face strong opposition from five stakeholders and that this is not good for the future of the program. What is the immediate action you should take? 您正在参与一个您预期会管理的项目集的启动。该项目集包括更新您组织所在的大陆范围内的电信骨干网络。该组织在全国各地有多个分支机构，项目集带来的一个结果就是不得不消减他们开支。当您向治理委员会介绍干系人登记册时，一些委员会成员表达了担忧。在此阶段，项目集未能通过评审获得授权。一些委员会成员甚至认为项目集将面临来自五个干系人的强烈反对，这不利于该项目集的未来。您应该立即采取什么行动？ A.Ask your assistant to organize a 10-day trip to meet and convince the affiliates throughout the continent. 请您的助理组织一次为期10天的旅程，去会见和说服整个大陆的附属公司 B.Organize yourself to quickly obtain historical data on the five stakeholders and ask your one of Program team to provide you with their current positions组织自己快速获取五个干系人的历史数据并请您的一个项目集团队成员提供他们当前的立场 C.Organize a meeting with five stakeholders immediately to collect their expectations立即组织与五个干系人的会议，收集他们的期望 D.Emphasize the other good parts of the mandate you are elaborating to smooth and accommodate these concerns强调您正在展开的任务中的其他良好的部分，以缓解和调解这些关切 | B.Organize yourself to quickly obtain historical data on the five stakeholders and ask your one of Program team to provide you with their current positions组织自己快速获取五个干系人的历史数据并请您的一个项目集团队成员提供他们当前的立场 | |
| 6 | You are planning the activities for a complex program composed of three projects and some recurring activities. You are developing the program management plan which integrates the program's subsidiary plans such as scope management, schedule management, etc. The program management plan will be the primary input to program execution. You are now developing the program quality management plan which will also be included in the program management plan. You are aware that most quality planning activities occur at each component level. What is the most appropriate list of elements you should include in the program quality management plan? 您正在为一个由三个项目和一些重复性活动组成的复杂项目集规划活动。您正在制定项目集管理计划，该计划整合了项目集的子计划，如范围管理、进度管理等。项目集管理计划将成为项目集执行的主要输入。您现在正在制定项目集质量管理计划，该计划也将包含在项目集管理计划中。您知道大多数质量规划活动发生在每个组件的层级。您应该在项目集质量管理计划中包括哪些最合适的要素清单？ A. Program quality standards, program quality policy, quality metrics, quality checklists and control specifications, and quality control activities required at component level项目集质量标准、项目集质量政策、质量指标、质量检查单和控制规范，以及组件层级所需的质量控制活动 B.Program quality standards, program quality policy, quality checklists, and roles and responsibilities for quality related activities at component level项目集质量标准、项目集质量政策、质量检查单以及组件层级与质量有关活动的角色和职责 C.Program quality standards, program quality policy, and program quality estimates of cost项目集质量标准、项目集质量政策和项目集质量成本估算 D. Cost of program component, program quality standards, and program quality policy项目集组件成本、项目集质量标准和项目集质量政策 | C.Program quality standards, program quality policy, and program quality estimates of cost项目集质量标准、项目集质量政策和项目集质量成本估算 | |
| 7 | You have been recently appointed to a new program as program manager. This program has received formal acceptance from the board and is now in the definition life cycle phase. One of the key tasks is to create the scope statement of the program in order to have a high-level view of the business impact and to identify essential aspects that must be accomplished by the program. What are the KEY topics you have to address when creating the scope statement? 您最近被任命为一个新项目集的项目集经理。该项目集已获得委员会的正式认可，目前处于定义生命周期阶段。一个关键任务是创建项目集范围说明书，以便对业务影响有一个高层级视野，并识别必须由项目集完成的重要方面。当创建范围说明书时必须解决的关键主题都是什么？（题目来源：模拟1 53题） A.Scope and limitations, program boundaries, assumptions and constraints, and acceptance criteria. 范围和限制、项目集边界、假设和约束，以及验收标准 B. Scope, PWBS, organizational needs and requirements, assumptions and constraints. 范围、PWBS，组织要求和需求、假设和约束 C.PWBS, organizational needs and requirements, charter of each component, assumptions and constraints. PWBS，组织要求和需求、每个组件的章程、假设和约束 D.Organizational needs and requirements, program charter, scope, assumptions and constraint. 组织要求和需求、项目集章程、范围、假设和约束 | A.Scope and limitations, program boundaries, assumptions and constraints, and acceptance criteria. 范围和限制、项目集边界、假设和约束，以及验收标准 | |
| 8 | You are in charge of a program which has been running for three years. This program includes six projects focused on technological subsystems that are subsequently integrated by a seventh project, namely the ''integration project", to deliver a full range of IT software solutions for major customers of your organization. Not surprisingly, this program is highly innovative from a technological point of view, you have regular meeting to update the overall risks at program level. Recently, one of the six technological projects, the "storage project'' failed on essential qualification test for the data archiving system. You asked for an immediate risk review. What should you mostly consider during this meeting? 您负责一个已经运行了三年的项目集。该项目集包括六个重点关注技术子系统的项目，这些子系统随后被第七个项目整合，命名为“集成项目”，为您所在组织的主要客户提供全套的IT软件解决方案。毫不奇怪，该项目集从技术角度来看具有高度创新性，您举行定期会议来更新项目集层面的总体风险。最近，六个技术项目之一的“存储项目”未能通过数据归档系统的重要鉴定测试。您要求立即进行风险评估。在这次会议上您最应该考虑什么？ A.Review the existing risks and identify whether new risks may arise审查现有风险并识别是否产生新的风险 B.Consider whether new risks may be triggered from this failure考虑此故障是否会触发新的风险 C.Update the program risk register更新项目集风险登记册 D.Update the risk program actions related to the failure更新与故障相关的项目集风险活动 | A.Review the existing risks and identify whether new risks may arise审查现有风险并识别是否产生新的风险 | |
| 9 | After a stakeholder has left the program, there is a new stakeholder take part in. Unfortunately, the new stakeholder does not understand the situation of the program. What does the program manager should do?一个干系人离开项目集后，会有一个新的干系人参与进来。不幸的是，新的干系人不了解项目集的情况。项目集经理应该做什么？ A. Send the charter to the stakeholder将章程发送给干系人 B.Send the benefits management plan to the stakeholder将收益管理计划发送给干系人 C.Meet the stakeholder与干系人会面 D. Send the program roadmap to the stakeholder将项目集路线图发送给干系人 | A. Send the charter to the stakeholder将章程发送给干系人 | |
| 10 | A program is composed of several projects which generate outputs used to create benefits which are in line with the strategic objectives of the company. Usually the program will generate intermediate benefits which, in turn, will contribute to the final planned benefits. During the planning efforts of the program, several tools may help to understand the relationship between planed benefits and projects outputs. Among this list of options, which tools MAKE THE LINK between planed benefits and projects outputs'?一个项目集由几个项目组成，这些项目产生的产出用于创造符合公司战略目标的收益。通常，该项目集将产生中间收益，顺序上，这些收益将有助于最终的预期收益。在项目集的规划过程中，一些工具可以有助于理解预期收益和项目产出之间的关系。在这个选项列表中，哪些工具将预期收益和项目产出联系起来？ A.Benefits maps and benefits dependency map .收益地图和收益依赖地图 B.Benefits maps and the program charter收益地图和项目集章程 C.Benefits maps and the benefits payback period收益地图和收益回报期 D.modelling tools and the program charter建模工具和项目集章程 | A.Benefits maps and benefits dependency map .收益地图和收益依赖地图 | |
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PGMP练-DAY06
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